| Tec Support Group Help Desk Services
can help your employees with their PC support issues,
allowing companies to utilize their employees for core
business functions. We provide centralized access to
IT support professionals and technical information via
telephone, email, or the internet. Our staff resolves
all types of problems, and can remotely connect to their
desktop to solve problems, quickly. If issues can’t
be resolved remotely, we dispatch onsite technicians
for service. Our help desk service option reduces your
IT department expense, reduces support wait times, and
frees your staff to concentrate on your business.
Managed Help Desk Service Include:
• Remote and onsite issue resolution
• Software installation and configuration
• Online, Phone and Email Help Desk (Support
800#)
• Communication via web, e-mail, or telephone
• Monthly help ticket summary report
• Asset management
Tec Support Group: Managed Desktop
Services delivers total desktop management and asset
management for your organization. Our systems maintain
security patches, system updates, software updates,
usage policies, anti-virus/malware management, and software/hardware
management. Wen employees are unable to perform tasks
on their PC, their productivity is dramatically reduced,
if not halted, and it costs business’ time, money,
and revenue each year.
Managed Desktop Services Include:
• Software and Hardware Asset Management
• Microsoft Security and System updates
• Online, Phone and Email Help Desk (Support
800#)
• 3rd Party Software Updates
• User management
Here at Tec Support Group we don’t
only care about the task at hand, we care about the
customer, the people involved and most importantly,
your data and equipment. Our staff has been grown slowly
to ensure that we have the right blend of talent to
provide solutions for any problem. We do it all, Windows
and cross platform solutions. Every engineer on our
staff is guaranteed not only to be able to solve computer
and network issues, but to be sociable, experienced
and have a refined service sense. This is what it means
to be a professional.
From home to enterprise we cover it
all with the same tenacity, expertise and eagerness
to please. We will find the solution no matter what
it takes! We treat our customers like family, and everyone
we’ve worked with feels the same way about us.
Let us show you what we can do and what it is like to
work with a pro.
Managed Infrastructure Services
Tec Support Group: provides Managed
Infrastructure Services for businesses by managing servers,
network equipment, and internet connectivity systems.
We provide management for server and network hardware,
software , and operating systems, as well as, maintain
service packs, security updates, software and hardware
maintenance.
We can monitor systems, applications,
and error logs to maintain optimal performance and uptime.
We have extensive experience with many
enterprise class applications. We manage Directory Systems,
Email and Database Servers, Backups, Disaster recovery,
Multi-site connectivity, and various other systems.
Managed Infrastructure Services Include:
• Server support (update patches, security patches,
hardware)
• Network Equipment maintenance and management
• Remote management and administration
• Server configuration
• Online, Phone (Dedicated Support #), and Email
Help Desk
• User management
• Server Asset Management
• Vendor management
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