IT Managed Network Administration

Our support Includes...

  • Monitoring: TSG will monitor your network and server environment 24/7. Our engineers are alerted every time there is an issue.
  • Service Desk: Onsite or offsite helpdesk support for technical issues. Our helpdesk solution tracks all requests and you are able to also view your ticket and check on status.
  • Application and Network Management: Our certified engineers will perform all essential IT tasks to help your business be most competitive in today's work environment.
  • Security: TSG Security specialist will secure your networks through advanced firewall configuration, patch management, SPAM filtering, antivirus, penetration testing and make sure your datacenter has solid physical security.
  • Consulting: We focus in on the key areas of today's technologies to help our customers informed and up to date on the newest technology.
  • Procurement: Through partnerships with key vendors in the IT space, TSG can help you secure most hardware or software. If you are a Not for Profit company we can help you save thousands of dollars on your software purchases.
  • Compliance: Our staff has experience in following compliance rules for HIPAA, SOX, and various SEC rules. We offer solutions that keep you protected.

Monthly Support Options

All of our monthly support options provide remote monitoring services with our state of the art remote monitoring package. Why is this important? With remote monitoring, you have the ability to have the services of a full-time technician at a much lower rate. You get the attention you deserve without breaking the bank! When you need someone to come onsite, we’ll be there – at a savings of up to 28%!

As a Protection Plan subscriber, you'll receive:

  • Remote monitoring of your network to diagnose and even prevent issues more quickly and proactively
  • Preventative and emergency computer support services by phone
  • Ongoing remote PC Tune-Ups to ensure your computer stays running smoothly
  • Trustworthy, personal customer service that is not outsourced overseas
  • Discounted hourly rates on any on-site computer support service (if needed)
  • Discounts on additional computers
  • Unused hours can roll over to next month during calendar year.

Basic Care

  • Guaranteed Next Business Day Response Monday-Friday 8am-5pm for onsite service
  • Remote Monitoring 24/7 (includes one PC - additional PC’s as low at $9.00 per month)
  • Phone support Monday-Saturday 9AM - 5PM (EST)
  • Support covers All Versions of Windows Desktop Operating Systems
  • Dispatch of Technician when requested at an 8% discount

Proactive Care

  • Guaranteed Same Business Day Response Monday-Saturday 8am-5pm for onsite service
  • Remote Monitoring 24/7 (includes one PC - additional PC’s as low at $9.00 per month)
  • Phone support Monday-Saturday 8AM - 5PM (EST)
  • Support Covers All Version of Windows Desktop and Server Operating Systems
  • Dispatch of Technician when requested at a 16% discount (includes 16 hours – 18% discount on any hours over 24)

Total Care

  • Guaranteed Same Business Day Response Monday-Saturday 8am-5pm for onsite service
  • Remote Monitoring 24/7 (includes one PC additional PC as low at $9.00 per month)
  • Phone support Monday-Saturday 8AM - 5PM (EST)
  • Discounts on Hardware Cost
  • Data Backup & Recovery (up to 10GB Free)
  • Support Covers All Version of Windows Desktop and Server Operating Systems
  • Internet and Spyware Security Protection
  • Automatic dispatch of Technician when needed (includes 24 hours – 28% discount on any hours over 28